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Help Centre / Refund and Returns Policy

Refund and Returns Policy

 

Overview

At Fleurish Goods Co. we want you to be satisfied with your purchase. Should there be a concern regarding product quality, please contact our team here.

In some instances, and at our discretion, a replacement or store credit (good for 30 days) may be offered. Any claims or inquiries of this nature must be made within 30 days of purchase or delivery. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To initiate your return, please contact us here.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

 

Sale items

Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. Please note that due to the handmade quality of our products:

  • Contents may settle or condense in the packaging during the shipping process.
  • There may also be slight variations between batches of our handmade products, but none impact quality.

If you need to exchange it for the same item, please contact us here.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us here. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need More help?

Contact us here for questions related to refunds and returns.