Fleurish Help Centre

Yes, I do offer free shipping in Canada for qualifying orders over $60.

Standard shipping rates are the following, depending on your location:

BC $8 CAD

Canada $11 CAD

Yes, if you’re in the Greater Vancouver area you’re welcome to choose free local pickup at The Storehouse Vancouver or at select markets and events throughout the year. I share future market and event dates in my email newsletter.

At checkout, you can choose between shipping or one of the following pickup options:

• Market pickup
• Pickup at The Storehouse Vancouver

If you select market pickup, please include the specific market name in your order notes so I know where to bring your items.

Once your order is ready, you’ll receive an email letting you know it’s available for pickup.

Pickup Location:
The Storehouse – Vancouver
4332 Main St, Vancouver, BC V5V 3P9

Hours:
Mon–Sat 11am–6:30pm
Sun 11am–6pm

Local pickup is free, flexible, and a lovely way to receive your order without any added shipping costs.

No. At this time I ship within Canada.

If you are interested in international shipping, please reach out here and I will do my best to accommodate your order!

Please allow 2-3 business days for your order to be processed and filled.

This lead time does not include the shipping time.

Once I have fulfilled your order most deliveries inside Canada take 2-7 business days to arrive.

Please note some carriers may experience delays beyond my control during peak seasons and inclement weather.

I ship from BC, Canada.

Most deliveries inside Canada take 2-7 business days to arrive once shipped.

You can track your shipment via the link in your order confirmation email to see the delivery status and even get updates via text or email.

I can’t promise I can update or cancel your order once it’s placed, since my fulfillment process moves quickly, but reach out right away and I’ll do everything I can.

If you need to update any information or wish to cancel your order, please contact me as soon as possible and I will be happy to assist you.

Due to my fulfillment and ordering process, I can’t promise that I’ll be able to correct your mailing address, but I will do everything I can to try!

Please contact me as soon as possible with your order number + the correct address that needs to be changed and I will be happy to assist you.

In most cases, yes. Please contact me here and include:

• Your full name or email address on the order,
• Your order number, and
• The discount code you were hoping to use.

If your order was placed within the eligible time-frame and includes products eligible for the discount, I will be happy to apply the code.

Yes. For security purposes I require that you create an account to place an order.

Creating an account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, peruse past orders, update subscription details, and receive special customer discounts and new product information.

It’s simple to create an account when you check out.

Questions? Please connect with me here.

Each Fleurish piece is handmade in small batches, so small variations in colour or texture between batches are normal and never affect quality. Because of that, I only replace items that arrive defective or damaged. If that’s the case for you, please contact me and I’ll make it right.

Because Fleurish Goods are handmade with love, you may notice some imperfections such as:

• Slightly misaligned labels, small marks on the vessels, mild differences in colour.
• Contents may settle or condense in the packaging during the shipping process.
• There may also be slight variations between batches of my handmade products.

Luckily none of these imperfections impact the quality of the product. If you need to exchange your purchase for the same item, please contact me here.

I accept returns and exchanges within 30 days of purchase for items that are unused and in their original packaging. I am unable to accept returns of opened, used, or tested personal care products for health and safety reasons, unless the item is defective or arrived damaged.

You will be refunded the full amount of the returned items, minus a $5 restocking fee. Please note that original shipping charges are non-refundable.

You can read my full refunds and return policy in detail here.

Yes. See “Do I need an account to place an order?” in Orders and Shipping above.

Please reach out here and I will promptly delete your account and remove all your information from the server.

When you subscribe to emails, you can expect to hear from me about 1-4 times per month.

My emails include updates about my products, invitations to events and product launches, and customer-only sales.

If you are a subscriber and wish to edit your preferences or opt out, you have the option to unsubscribe in every message you receive from me. You can also reach out to me here and I will promptly remove you from my list.

By opting in to my email communications, your information will be treated in accordance with my privacy policy.

You can sign up to receive marketing communications at the bottom of every page of our website, in the footer below my land acknowledgment.

You have the option to unsubscribe via clicking the link in the bottom of every email message you receive from us.

You can also reach out to me here and I will promptly remove you from all future marketing emails.

If a product says “available on backorder” that means I am currently out of stock but am in the process of crafting up a new batch. All of my products are handcrafted in small batches because they contain all natural ingredients with no preservatives.

You can either pre-order now and I’ll ship it as soon as the product is available or sign up to be notified when it is back in stock.

At Fleurish Goods Co. I strive to make as little impact on the earth as possible.

My product labels are produced with GreenGuard eco friendly inks which are 100% free of reactive chemistries, making them safer to use and better for the environment.

All my packaging and containers are reusable first or recyclable so even if you can’t find a way to give them new life, someone else will!

Before you toss that leftover container, let’s show you how easy it is to clean + repurpose.

Salve Jars:

1. Remove the label.
2. Wash with hot soapy water (dish soap works best) until all product residue has been removed.
3. Now you can reuse it as a mini storage container and more.

Candle vessels:

1. Remove the labels (both on the side and bottom)
2. Pop the jar in the oven at its lowest setting until any remaining wax melts.
3. Carefully remove the jar from the oven to pour the wax into the compost.
4. Pop out the wick holder using a spoon or fork.
5. Wipe the inside with a brown shopping bag, cloth, or reusable paper towel until all soy wax residue is removed.
6. Wash with hot soapy water (dish soap works best).
7. Now you can reuse it as a succulent planter, pencil cup, storage container, and more.
8. If you are local and can attend one of my events, bring your clean candle jar and return it to me for $10 off your next candle purchase!

Thanks for helping me to reduce waste by reusing.

I use high quality, organic, and ethically grown flowers, herbs, essential oils, and hydrosols in my fragranced products following strict IFRA guidelines.

Essential oils are super concentrated and steam distilled directly from plant matter.

Hydrosols are a by-product from the distillation of essential oils. They are gentle and lightly fragrant.

No. I do not use synthetic fragrances or petroleum chemicals in any of my products. All Fleurish Goods are phthalate and paraben-free. I follow strict IFRA guidelines and all my formulations are safe for sensitive skin.

I strive to create products that help both you and our planet thrive.

To extend the life of your soap bar:

• Use a draining soap dish to store when not in use. Avoid storing your soap in a place that is constantly in contact with water, like in the direct stream of the shower.
• Allow the soap bar to dry completely. The more time your soap spends completely dry, the longer it will last.
• Use a washcloth or a loofah. They will create more lather and will use less soap to clean your body than only using your hands.

First cleanse. Use the facial oil if you are double cleansing (recommended at night) or skip to the cleansing step with the bar soap if cleansing in the morning.

To double cleanse:  Open the facial oil glass bottle and with a deep inhale through the nose, enjoy the aromatic benefits of essential oils.

Place one to two droppers full of oil on your hands and rub them together. Apply the oil to your face, gently massaging into the skin for 1-2 minutes to remove makeup and other impurities.

Run warm water over a face cloth, wring it out, and place over your face to steam pores. Gently wipe all excess oil off face with the cloth.

Next, rub the bar soap on your hands, a loofah, sponge, or face cloth with water. Work into a soft lather.

Gently wash neck, face, and décolleté using the cloth or loofah. Avoid your eyes and other sensitive areas. Rinse well with water.

Pump a small amount of toner onto a dry facecloth or organic cotton round.

Sweep across your skin to help soothe, calm, and balance skin pH.

Follow with a lighter application (approx. half a dropper) of the moisturizing facial oil.

Always finish with sun protection. Discontinue use if irritation occurs.

Absolutely not. I formulate my facial toners with plant-based hydrosols and vegetable glycerin instead of harsh chemicals or alcohol so that it intentionally does not dry out your skin. Instead, my toners will increase the skin’s hydration as opposed to mass-marketed toners that will strip hydration from your skin.

They are formulated with plant-based hydrosols which are a by-product from the distillation of essential oils. 

My toners are specifically formulated to remove any last traces of impurities left behind on your skin after cleansing while soothing, calming, and balancing the skin’s pH.

By balancing pH levels, removing residual impurities, hydrating, and preparing the skin for other products, toner can significantly enhance your skincare routine and contribute to a clearer, more radiant complexion.

This vital step in your skincare routine delivers added nutrients and benefits such as increased hydration as opposed to mass-marketed toners that will strip hydration from your skin.

They are formulated with botanicals, plant-based hydrosols, and no preservatives or emulsifiers so please shake well to combine ingredients before you use this toner.

Yes! Use the calming facial oil as your moisture layer after you tone.

It’s a mild and versatile facial oil can be used as a cleaning oil, makeup remover, and hydrating oil —  leaving your skin feeling supple and hydrated.

At Fleurish Goods Co. I strive to make as little impact on the earth as possible, including my candle jars. I purposefully chose aluminum lids as they are infinitely recyclable and amber glass jars as they can be cleaned and exchanged or up-cycled.

Before you toss that leftover container, let’s show you how easy it is to clean + repurpose.

To clean your Candle vessels:

1. Remove the labels (both on the side and bottom)
2. Pop the jar in the oven at its lowest setting until any remaining wax melts.
3. Carefully remove the jar from the oven to pour the wax into the compost.
4. Pop out the wick holder using a spoon or fork.
5. Wipe the inside with a brown shopping bag, cloth, or reusable paper towel until all soy wax residue is removed.
6. Wash with hot soapy water (dish soap works best).

To reuse your candle vessels:

Upcycling your amber glass candle jars can bring a level of sophistication to your home decor while being kind to mother earth. Here are a couple ideas to get you started:

1. Reuse it as a succulent planter.
2. Use them to store small craft supplies, like buttons and beads.
3. Repurpose them in the kitchen for spices, herbs, or even homemade jams.
4. Use glass jars and aluminum lids for bathroom storage for items like cotton balls or q-tips.
5. Repurpose them for makeup brushes, eye liner pencils, and more.
6. Reuse your jar in the office as a pencil or pen holder.
7. Place a string of battery-powered micro LED lights into the jar, close the lid, and enjoy mobile fairy lights inside or out.

To return your amber glass candle jars:

Great news! I’m now offering a local candle refill program for local folks (Vancouver area) or folks who are able to come out to one of my events. Here’s how it works:

1. First clean your vessel once you have finished burning all but 1/4 inch of the wax.
2. Bring your clean vessel to my next event or contact me for local drop-off.
3. In exchange for your vessel I’ll give you $10 off your next candle purchase.

Thanks for helping me to reduce waste by reusing.

I’m truly honoured when someone wants to bring Fleurish into their storefront.

If you’re interested in becoming a retail partner, you can learn more about my program and apply through my wholesale page here.

Once you submit your application, you’ll immediately receive access to my wholesale catalogue while I review your details. If approved, I’ll send you a unique wholesale code so you can place orders directly through my website.

If you have questions or want to connect before applying, feel free to reach out — I’m always happy to chat.

Yes — I’d be delighted to help you create intentional, beautifully curated gifts for your team, clients, or guests.

If your order isn’t intended for resale, my bespoke gifting options are a wonderful fit. I offer thoughtfully handcrafted self-keeping essentials that make meaningful, elevated gifts for corporate milestones, retreats, weddings, and special events.

Each order is created with care using locally grown and sustainably sourced ingredients, and I’m happy to personalize selections and include custom notes so your gifts feel truly reflective of your values.

You can learn more about the process here. If this resonates with you, I’d love to connect and design something memorable together.

If you are unable to checkout or receive an error about your payment details, then please try the following steps:

• Double-check that you have entered the correct card
• Double check that you have entered the correct address details
• Remove all items from your cart
• Clear your browsing data and cookies and refresh the page
• Switch to another browser or device to place your order.

If you have tried these steps and still cannot checkout please contact me here (with screenshots, even better!!) and I will be happy to get you sorted.